Refund Policy
Last updated: January 2, 2026
1. Overview
At J&S LTDA, we strive to provide exceptional AI-powered services. This Refund Policy outlines the terms and conditions for requesting refunds on subscription plans and services.
2. Refund Eligibility
2.1 Trial Period
If you cancel your subscription within 7 days of initial purchase, you are eligible for a full refund, provided you have not exceeded reasonable usage limits.
2.2 Service Outages
If our service experiences extended downtime exceeding our 99.9% uptime SLA, you may be eligible for a prorated refund or service credit for the affected period.
2.3 Billing Errors
If you were charged incorrectly due to a technical or billing error, we will issue a full refund of the incorrect charges.
3. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Cancellations after the 7-day trial period has ended
- Partial month refunds on monthly subscriptions
- Services already consumed or used beyond trial limits
- Violation of our Terms of Service
- Third-party integration issues outside our control
- Change of mind or buyer's remorse after the trial period
4. How to Request a Refund
4.1 Contact Support
To request a refund, please contact our support team at jsnegocios.empresa@gmail.com with your account details and reason for the refund request.
4.2 Processing Time
Refund requests are typically reviewed within 5-7 business days. Approved refunds will be processed to your original payment method within 10-14 business days.
5. Subscription Cancellation
You may cancel your subscription at any time from your account dashboard. Cancellations will take effect at the end of your current billing period. You will retain access to paid features until the end of the billing period, but no refund will be provided for the remaining time.
6. Enterprise Plans
Enterprise plan refunds are subject to the terms outlined in your individual service agreement. Please contact your account manager or our sales team for enterprise-specific refund policies.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
8. Contact Information
For refund requests or questions about this policy, please contact:
Company: JS NEGOCIOS LTDA
CNPJ: 50.743.063/0001-06
Email: jsnegocios.empresa@gmail.com
Phone: +55 (11) 3731-0919
Address: Rua Visconde do Rio Branco, 3258, Centro – Cascavel, Paraná, ZIP 85810-180, Brazil